Service and Payment Plans
Installation And Repairs ||
Service & Delivery ||
Service & Payment Plans
Tank and Tank Line Replacement ||
Electric-To-Oil-Conversions
Help with Heating Bills
Known commonly as Fuel Assistance, the Low Income Home Energy Assistance Program (LIHEAP) provides eligible households with help in paying a portion of winter heating bills. Homeowners and renters, including households whose cost of heat is included in the rent, can apply at the agency in their area. Eligibility is based on household size and the gross annual income of every household member, 18 years of age or older. Household income cannot exceed 200% of the federal poverty guidelines. For more information, visit the website of the
South Middlesex Opportunity Council.
Residents might also be able to arrange a discount fuel delivery by Citizens Energy, which serves low-income residents. For more information, visit the
Citizens Energy website.
Payment Plans
Coan Oil offers smart solutions to make fuel buying easier and more predictable. Our Budget Plan offers monthly payments as an alternative to paying for deliveries as we make them. Our Price Protection programs lock out the threat of inflation and can ensure that you get a good price, whether oil costs are rising or falling. We also offer convenient online enrollment for Price Protection.
We also offer discounts to help customers stretch their energy dollars. All senior citizens qualify for a discount of three cents per gallon on every delivery. We also offer a prompt payment discount that reduces your per-gallon cost by three cents when you pay within 10 days, and we pay interest on the credit balance for Budget Plan customers.
Budget Plan
When you enroll in the Coan Budget Plan, you know how much your approximate monthly expense is year round, so you won't have to pay big bills during the cold months and just after the holidays.
As you can imagine, our estimation of the monthly budget payment can wind up being off the mark if oil prices should rise or fall significantly, or it's warmer or colder. Most companies give you a set budget amount, so that at the end of the budget year, they may hit you with a large bill. To avoid this, the
Coan Budget Plan looks at your balance at the end of every month and may adjust your payment a modest amount. The formula is as follows: If 50% of your month-end balance is higher than your normal budget payment, that is the payment due for that month.
For example, if your monthly budget payment is $200, and your month-end balance is $500, then the budget payment for that month will be $250. If the following month your, month-end balance is $300, then your regular monthly payment of $200 is due.
The Coan Budget Plan will help you avoid getting a big bill at the end of the budget year. For those customers maintaining a credit balance, we pay 2% APR interest. Try getting that at the bank or a money-market account.
To learn more about our Budget Plan or enroll in the program, please call our office or
contact us online.
*Past due payments may incur a finance charge.
Service Plans Offer Great Value, Great Protection
The best way to keep your heating and cooling equipment in peak operating condition and prevent expensive repair bills is to enroll in a Coan Oil Service Plan. Each of our Service Plans includes the annual preventive maintenance that your system needs to run smoothly and achieve peak energy efficiency. Some plans also include repair coverage that can save you lots of money in the event of a major repair.
Heating Plans
Coan Oil offers a choice of heating system service agreements that protect your heating equipment and promote energy-efficient heating. You can choose from three plans that offer different levels of coverage.
Click here to lean more about our heating plans.
Plan T: Test and Tune-Up
This plan provides periodic service for your heating system in the form of a system test and tune-up that is performed as needed. The test and tune-up includes the following steps:
- Clean boiler or furnace
- Test draft
- Clean smoke pipe and chimney base
- Warm air systems: Replace air filter(s) (one change per year); inspect and adjust blower belt
- Hot water systems: Check conditions of visually accessible tankless gasket(s); drain expansion tank
- Steam systems: Flush low-water cutoff
- Check for exhaust leaks
- Cement doors
- Replace oil filter cartridge
- Clean or replace oil nozzle
- Clean and adjust oil nozzle assembly
- Lubricate all moving parts
- Test electrical controls and calibrate
- Perform carbon dioxide test
- Take exhaust reading
- Retest draft
- Calculate fuel efficiency
- Adjust for high efficiency
- Repeat tests (carbon dioxide, exhaust reading, draft)
- Readjust for high efficiency
- Prepare written report; attach to heating unit with copy to be filed at Coan office
Plan P: Parts
Coan guarantees to:
- Perform a Test & Tune-Up as in Plan T within 12 months from date of acceptance and periodically thereafter as long as the plan remains in effect.
- Provide necessary replacement parts as listed below under "Service Parts Covered" with new or rebuilt material of like quality as that replaced and with no charge for said material regardless of the day or hour the replacement is made.
- Provide all necessary labor at then current Coan labor rates with the exception of that required to perform the Test & Tune-Up, for which there shall be no charge.
- Optionally provide like coverage in connection with multiple heating and domestic hot water zones at a minimal additional cost for each zone covered, excluding the kitchen heating zone, for which coverage is included in the cost of the basic plan.
Plan L: Parts & Labor Plan
Coan guarantees to:
- Provide service and parts included in the basic Parts Plan P but with no charge for travel time or labor required to replace, repair or adjust a part covered under said plan provided said labor is performed during Regular Service Hours as described below.
- Optionally provide like coverage in connection with multiple heating and domestic hot water zones at a minimal additional cost for each zone covered, excluding the kitchen heating zone, for which coverage is included in the cost of the basic plan.
Domestic Water Heater Coverage
If the property contains a direct-fired oil water heater in addition to the central heating unit already covered by a service contract, a supplement to either Plan P or Plan L is available as an inexpensive option to cover the water heater burner and controls only. Note: Water storage tanks are specifically excluded.
Regular Service Hours
No-Charge emergency service (no heat or severe leaks) as provided under Plan L is available 24 hours per day throughout the entire year. No-charge non-emergency service is available throughout the year between the hours of 8:00 a.m. and 5:00 p.m. excluding holidays and weekends.
Service requested other than as specified above is available at prevailing hourly labor rates.
A minimum one-hour service charge will apply when an appointment is made and the service technician is unable to gain access to the property.
Service Parts Covered
Air filter(s) (Std. 1" only)
Aquastat
Blower bearings
Blower belt
Blower pulleys
Boiler drain
Boiler gauge
Boiler vent
Burner air tube
Burner coupling
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Burner fan
Burner head
Burner motor
Burner nozzle
Cadmium cell
Draft regulator
Electrodes
Fuel pump
Limit control
Pressuretrol
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Smoke pipe
*Blower motor
Boiler relief valve
Circulator - motor(s) only
Combustion chamber (non-steel)
Emergency switch
Expansion tank or equal
Ignition transformer
Inlet air shut-off
Low water cutoff
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Oil Storage Equipment
**Aboveground tank
Oil filter
Oil safety valve
Tank gauge
Vent cap and alarm
Primary control
Thermostat (standard)
Zone valves
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*Coverage limited to motor of the blower serving the kitchen zone
**Coverage includes replacement and disposal of ABOVEGROUND oil storage tank(s) regardless of size, provided, however, that in no case shall the amount of total coverage exceed $300.00 per contract year in labor and materials under Plan L, or $150.00 per contract year in material only under Plan P, subject to further exclusions set forth below.
Exclusions
All parts not specifically listed above are excluded from this contract including but not limited to the basic boiler or furnace, the distribution system, line voltage wiring, boiler water handling equipment and domestic water heating equipment including tankless coil gaskets. Also excluded are service calls resulting from a blown fuse, a tripped circuit breaker, a switch found in the "off" position and/or frozen lines.
UNDERGROUND storage tanks are specifically excluded, as are fills and vents connected to underground tanks and oil lines regardless of use and location.
This Service Agreement does not, nor is it intended to, prevent or preclude the existence and/or threat of oil spills or leakage from oil storage tanks, regardless of location, or oil lines as a result of deterioration, wear or tear, acts of God, or breakage caused by someone other than Coan Inc.'s agents, servants or employees.
The Service Agreement does not, nor is it intended to, require or oblige Coan Inc. to repair or prevent oil spills or oil leakage without notice from the customer to Coan Inc.
For terms and conditions, please view our Oil Burner Service Agreement (PDF).
Cooling Plans
Coan Oil offers a choice of cooling system service agreements that protect your cooling equipment and promote energy-efficient cooling. You can choose from three plans that offer different levels of coverage.
Click here to learn more about our cooling plans.
A/C Check-Up
Coan Guarantees to:
- Test air flow, pressures, temperatures and electrical controls
- Check refrigerant levels and refrigerant; exposed condensate and refrigerant lines and drains
- Check and clean condensate pump and condensate drain
- Replace air filter (std. 1" only)
Plan "I": Check-Up Plus
Coan Guarantees to:
Test air flow, pressures, temperatures and electrical controls
Check refrigerant levels and refrigerant; exposed condensate and refrigerant lines and drains
Check and clean condensate pump and condensate drain
Replace air filter (std. 1" only)
As necessary, replace the following indoor furnace or air handler parts with no charge for said material: fan center, transformer, blower belt, condensate pump, standard thermostat, thermostat sub-base and blower motor (max 1/3 hp)
Plan "E": Check-Up Plus Parts Plan I Coverage
Coan Guarantees to:
- Test air flow, pressures, temperatures and electrical controls
- Check refrigerant levels and refrigerant; exposed condensate and refrigerant lines and drains
- Check and clean condensate pump and condensate drain
- Replace air filter (std. 1" only)
- As necessary, replace the following indoor furnace or air handler parts with no charge for said material: fan center, transformer, blower belt, condensate pump, standard thermostat, thermostat sub-base and blower motor (max 1/3 hp)
- As necessary, replace the following outdoor condensing unit parts with no charge for said material: contactor, capacitors, transformer, condenser fan and condenser fan motor.
Paid Service Agreements will receive priority scheduling over non-agreement customers.
For terms and conditions, please view our
Air Conditioning Service Agreement (PDF).
Celebrating 65 Years
